Yi He Says She Will Personally Cover User's Mistaken Transfer Loss, Adds Three Confirmations to Binance Pay

Yi He said Binance has no legal way to move funds directly out of another user's account after a user lost money by transferring coins to the wrong account while using two separate apps, and that she will personally cover the loss, according to a post on X. She said Binance cares about its users the way they care about Binance. Yi He explained that for historical compliance reasons Binance operates three local sites developed entirely independently, with product architecture and business models that differ from the main platform and focus mainly on local fiat trading. To prevent a repeat, she said Binance Pay transfers will add three confirmations. She also invited users to submit product suggestions in the comments, saying the product team will pick the 10 best ideas and reward each with 1 BNB over a one-week period.