BBVA Expands AI Collaboration with OpenAI to Enhance Global Operations

According to PANews, Spanish multinational bank BBVA has announced a strategic partnership with OpenAI to extend the use of ChatGPT Enterprise to its 120,000 employees worldwide, expanding its previous reach tenfold. This collaboration aims to enhance customer experience, optimize internal operations, and deepen the application of artificial intelligence (AI) in banking. BBVA plans to leverage OpenAI's technology to develop new AI solutions that improve customer interactions, boost employee productivity, optimize risk analysis processes, and redesign internal software development workflows. Previously, BBVA successfully piloted the deployment of ChatGPT among its employees, helping them save nearly three hours per week on routine tasks. The partnership also includes specialized training programs and structured tool integration models to ensure the safe and consistent application of AI tools across all business areas in 25 countries. Additionally, BBVA intends to use ChatGPT to directly serve customers, accelerating its transformation into an AI-native bank. BBVA Chairman Carlos Torres Vila stated that this collaboration will provide customers with a smarter, more personalized banking experience. In related news, Disney has announced a $1 billion equity investment in OpenAI.