Binance Blog published a new article, detailing how user feedback has shaped product enhancements during the first half of 2026. The article highlights the platform's commitment to community-driven development as it celebrates its ninth anniversary. In H1 2026, Binance collected 2,354 pieces of user feedback across various product areas, leading to 198 improvements shipped between January 1 and June 30, spanning 47 product sub-categories. These updates ranged from small fixes that removed everyday friction to enhancements in safety, reliability, trading workflows, and interactions with new products. The improvements were implemented across Futures and Copy Trading, P2P, Binance Chat, Binance Wallet, account experience, and navigation, reflecting the core principle that the best platform is built for and with its users.
In the Futures and Copy Trading area, 78 feedback-driven items were released in H1 2026. Users requested clearer position information, more flexible order settings, and a smoother trading experience. In response, Binance shipped updates such as leverage visibility in copy trading position history and advanced TP/SL settings for lead trading conditional orders. Traders also wanted better visibility into how positions were opened and more flexible tools for managing risk. Common requests included seeing the leverage ratio used when trades were originally opened and having the platform remember previously entered futures order quantities instead of requiring manual re-entry each time. These improvements aim to make active trading more efficient and intuitive, especially during fast-moving markets.
For P2P trading, user feedback drove several improvements related to payment security and merchant review fairness. Some users raised concerns about collaborative payment experiences and asked for more control and additional safeguards, which were delivered. P2P merchants highlighted how unfair or malicious negative reviews could affect their reputation without a clear appeal route. In response, Binance shipped a P2P negative feedback appeal feature, giving merchants a way to request review or removal of unfair ratings. The feedback helped ensure P2P remains flexible while offering stronger protections and fairer processes. In chat and messaging, which are new functionalities, users flagged issues such as messages failing to send on weak networks, unread message counts showing 99+ even after reading all messages, and notification volume and layout problems. Binance shipped nine feedback-driven improvements in these areas, including message reliability updates, an unread count bug fix, support for sending images in CS Chat, notification volume optimization, and a fix for the input box overlapping recent messages.
User feedback also shaped improvements across Binance Wallet, account flows, and app navigation. For Binance Wallet, users requested clearer and more transparent experiences in Web3-related flows, such as RWUSD redemption, where the interface now clearly shows whether fast or standard redemption is being used. In account and KYC flows, users reported loading and freeze issues, which were fixed to improve stability and reduce friction. For the app homepage and navigation, users flagged accidental triggers in the bottom navigation experience, leading to optimized sensitivity to reduce unintended behavior. Page loading issues after app updates were also fixed in June. The article concludes that the strongest products improve through constant contact with real users, and Binance teams turned many of those signals into shipped improvements, with more feedback continuing to inform future product work.
Hui Xin
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