Trust Wallet CEO Updates on Browser Extension Incident Progress

According to PANews, Trust Wallet CEO Eowync.eth has provided an update on the ongoing investigation into the browser extension incident. The forensic investigation is still underway, and Google has responded by upgrading its ticket. The company hopes to receive the audit logs from the Chrome Web Store soon. Additionally, devices used by remote employees are being shipped to the security team for a more detailed examination. The extension now alerts affected users when a compromised wallet is detected on their device, urging them to migrate and abandon the old wallet to prevent further losses. Users are advised to take immediate action if they see this banner alert. If no alert is displayed, the device is considered secure, and no action is required. Trust Wallet's primary focus is ensuring that compensation reaches the rightful individuals. The process of verifying ownership while filtering out scammers and hackers is complex, resulting in longer processing times than affected users might expect. The company is enhancing its tools and processes and developing new extension features to improve accuracy. Trust Wallet has received over 2,630 claims and reimbursement reports, more than ten times the usual volume of tickets. The claims range from $1.05 million to $3.5 million. The customer support team is currently handling an unprecedented workload but is making every effort to process claims as quickly as possible. The company is also actively seeking additional support staff.