Can Chatbots Slash Local Government Email Burden by Half?

Researchers at Queensland University of Technology (QUT) are pushing for the use of AI-powered chatbots in an effort to lessen the ever-increasing workload that email communication places on employees of local governments. The paper, “Chatbot Adoption in Local Governments: A Review and Framework,” emphasizes how chatbots can revolutionize the way that effective channels of communication […] source: https://www.cryptopolitan.com/chatbots-slash-local-government-email-burden/