Credit One Settles for Over $10 Million in Debt Collection Harassment Case

Credit One, a U.S. bank managing nearly $2 billion in assets, has agreed to a settlement exceeding $10 million to resolve allegations of customer harassment through excessive debt collection calls. According to NS3.AI, the settlement follows a civil lawsuit filed by multiple district attorneys in California, accusing the bank of permitting its agents to contact customers up to 10 times a day, thereby breaching state consumer protection laws. The agreement includes $9 million in penalties and $1.2 million allocated for investigative costs. Despite the settlement, Credit One denies any wrongdoing.